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Problems with Rates not just in NY

Posted by salestax on August 2, 2007

I came across this article and thought that this guy has a good reason for being upset about the tax rate he’s charged (we all know I get calls from customer all the time for their .03 cents charged on an invoice).  My problem is that he seems to think it’s just a New York problem – it’s a nationwide problem.  And he also thinks it should be really easy for businesses (he mentions Best Buy and Staples) to correct this.  But, alas, he must not know the restrictions most of us face with software that tracks and maintains over 7K tax jurisdiction rates in the nation.  Yes, there are ways around it, and most companies should correct the error, but it’s not as easy as this gentleman thinks and tells his readers. 

Something else not addressed, it’s not just zip codes – some states have inside and outside city limits.  How is the retailer supposed to know – we generally let it up to the consumer to tell us and then fix it on their account. 


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